We aim to ship all items by the next 2 working days. Any orders received  Friday will be shipped on Monday. (Holidays are not included and this period may vary during the sale and holiday periods.)

 

 

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It is your responsibility to follow up on shipped orders.

QILE studio cannot be held responsible for delays once an item has been dispatched.

Please contact the delivery company in any delay. Please note that in such cases, you can get the most accurate information from the delivery company.

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INFORMATION FOR INTERNATIONAL CUSTOMERS

Customs clearance may delay the shipping process, this is totally out of our control, QILE studio cannot be held responsible for these delays.
 

All International packages are shipped DDU (Duties & Taxes unpaid), meaning these feels are not included in the price of goods purchased from our website. It is your responsibility to pay these fees in order to receive your parcel. We are unable to advise the amounts of what these feels may be, if applicable at all. We recommend contacting your country's custom office for an estimated charges & rates on packages coming from overseas.

Canadian/Ukrain customers please take into consideration that Canadian/Ukraine orders take longer to arrive, this is totally out of our hands and to do with the strict custom clearance. Also tracked service does not update once handed over to Canada Post/Ukraine Post, it will update again once delivered.

Royal Mail is our domestic carrier who passes it onto other carriers for international orders.

**By purchasing a products with QILE studio, you agree to all terms and conditions stated.