FAQs
How long are your order processing times?
Once your order has been placed it will take up to 7 working days to be processed. Once the order has been processed it will be shipped immediately to you. We will notify you via email once your order is on its way and also share the tracking details.
Can I change or cancel my order?
Once your order has been placed it cannot be cancelled or changed. If an incorrect delivery address has been entered on your order we can update that only if the new address is emailed to us within 2 hours of placing the order. Please email us at info@qilestudio.com to update your delivery address.
How do I track my order?
You can track your order by clicking the link on your dispatch email.
My order is missing or I’ve received the wrong item
Please email us at info@qilestudio.com to notify us of the missing order/ incorrect item and we will try to sort out the order issue as soon as possible.
How will my jewellery be packed?
Beautifully packaged to ensure that the goods will not be damaged.
How can I find out about new collections and exciting offers?
Sign up to our Newsletter or follow us on Instagram.
How to Care for Jewelry?
After use, please put it back in the box or dust bag, which can reduce the oxidation, and long-term exposure to the air will accelerate the oxidation of the jewelry. Also, do not touch liquids containing chemical ingredients, such as lotions. The material of the jewelry has a high chance of fading.
My order is taking to long for delivery can I get a refund?
If you ordered something online, there are laws to protect you. These laws – called the Consumer Contracts Regulations – came into effect in June 2014, and they apply to items bought online, over the phone or by post.
They state you’ve got 14 days after you receive a package to notify the seller that you have changed your mind, regardless of whether it's faulty or not. You then have a further 14 days to send back the item. It must be sent back unopened and in its original packaging.
If the delivery has taken more than 30 calendar days then you can legally cancel the contract and get a refund, regardless of whether the item was bought online or in store.
If you've waited less than 30 days, your rights depends on how you bought the item.
If you ordered it online then it may be possible to cancel the item before it arrives – most stores will have cancellation policies in their T&Cs, so check them or give the retailer a call to find out. If an item has already been dispatched it's unlikely that you will be able to cancel your delivery. In that case you may have to wait until it arrives and return it unopened and in its original packaging to get a refund.